Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please send your item/s back to us unused with its original packaging within 30 days of delivery for a full refund. 

You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@fabianandray.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@fabianandray.com.

Exceptions / non-returnable items 
Please note that if this item was customised or personalised then it would be non-refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.